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Insights

The Importance of Being Explicit: 7 UX Lessons from the IRS Stimulus Check Portal

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Photo by JESHOOTS.COM on Unsplash

If you were one of the millions of Americans who visited the Economic Impact Payments (AKA stimulus payments) portal and experienced frustration and confusion, you're not alone. As designers, content managers and business owners, we can all take a lesson from the IRS's misadventures in user experience to consider ways that we can make using our websites as pain-free as possible.

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